Practice Policies & Patient Information
Our Policies
Our staff are committed to providing quality healthcare for the benefit of all of our patients. View our policies to see how this is achieved.
Friends and Family Test
We want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.
Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.
Patient Participation Group
If you want to become a member of the PPG – please let the practice manager of staff know; and we can include you in our next meeting!
We can include your views and opinions even if you cannot attend meetings in person – you can join via skype, telephone, online feedback forms & email. Please let us know if you wish to join and we will find a way to accommodate you
We value your input and experience.
Patient Feedback or Complaint
How to Make a Complaint:
You can make a complaint in person, by phone, or in writing.
A copy of the Complaints Policy and leaflet is available for download below.
If you need assistance with the complaints process, please get in touch with our reception team or speak to a staff member.
Download the Complaints Leaflet:
For detailed information about the complaints procedure, please download our Complaints Leaflet here:
Download Complaints Leaflet
What Happens Next:
We will acknowledge your complaint and aim to resolve it as quickly as possible. You will receive a response within 10 to 30 days.
Vacancies
There are currently no vacancies.