Practice Policies & Patient Information

Practice Policies & Patient Information

Our staff are committed to providing quality healthcare for the benefit of all of our patients. View our policies to see how this is achieved.

We want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

Friends & family test

If you want to become a member of the PPG – please let the practice manager of staff know; and we can include you in our next meeting!

We can include your views and opinions even if you cannot attend meetings in person – you can join via skype, telephone, online feedback forms & email. Please let us know if you wish to join and we will find a way to accommodate you

We value your input and experience.

Contact the patient group

At [Practice Name], we are committed to providing high-quality care and services. If you are dissatisfied with any aspect of the care or service you receive, we encourage you to share your concerns with us. Your feedback helps us improve our services.

How to Make a Complaint:
You can make a complaint in person, by phone, or in writing.
A copy of the Complaints Policy and leaflet is available for download below.
If you need assistance with the complaints process, please get in touch with our reception team or speak to a staff member.

Download the Complaints Leaflet:
For detailed information about the complaints procedure, please download our Complaints Leaflet here:
Download Complaints Leaflet

What Happens Next:
We will acknowledge your complaint and aim to resolve it as quickly as possible. You will receive a response within 10 to 30 days.

There are currently no vacancies.

Our NHS Commissioner

Our practice is part of the NHS North West London Integrated Care Board. For any commissioning-related inquiries, you can contact them using the details below:

Address
NHS North West London Integrated Care Board
15 Marylebone Road
London, NW1 5JD

Telephone
020 3350 4567

Website
www.nwlondonics.nhs.uk/about-nhs-nw-london